Ferienwohnungen und Zimmer Novalja 15012

Accommodation was very clean, looks the same as the photos. Very pleased with our apartment. Very close to beach, supermarket and the town.

This was the worst experience I have ever had staying in this apartment. Where do I start. When I arrived there was no phone call from the owner telling me where to meet, had to walk around going by the picture to find the apartment. The owners speak very minimal English which made it very hard to sort out the security deposit. We would be sleeping and would hear a key in our door and would sit up to the wife standing in our room, no knocking on the door first. She would then start speaking to us in her language which we do not speak, and started shouting at us because we did not understand. She was very aggressive and impatient with us, she ended up storming out the room without resolving anything. This happened 5 days during our week, we felt very uncomfortable with her letting herself in to our room with out warning. On our second night we had a visitor, which we told the landlord about as soon as we got to our apartment. Then at 6am the wife let herself into our room and come storming in and started to shout at us. We did not understand what she was saying, we had been woken up and was very confused what was going on. I was then trying to understand her and she grabs my arm aggressively and try"s to pull me out of the room. She then got her husband the landlord and we settled the fact he knew what was going on and we went back to sleep. After many mornings of waking up to the wife standing at the bottom of our beds, we decide to leave a night early as this is too much to handle, we ask for our passports back, and security deposit back also. They both come out and refuse to return passports, and claim we had visitors every single night, which could not be more untrue, it was a blatant lie. They were demanding we pay them €150 or we would not get our passports back. At this point we didn"t know what to do as we was being conned for our money when we did not owe this money to them. Eventually after 20 minutes of discussion he handed back out passports to us, but ran back in his apartment and slammed the door in our face with our security deposit in his hand. We did not break or damage anything in the room, therefore we are entitled to this security deposit back. We was a bit in shock and shaken up, so we went upstairs to pack our things and leave asap. As soon as we close the door we hear banging on our door and the wall outside, and shouting in anger which we did not understand. This made us very scared and just wanted to get out. After 20 minutes we made our way down the stairs to leave, only to find they had locked us in the apartment building. There was no way out. This meant we had to knock on their door again, and he comes back out and we ask to leave, return our key. He then said he has to check our room over. He spends 10 minutes doing a room check and after that he agrees to let us out the door, we ask for our deposit back as he has now seen we have not broken or damaged anything, and he still refuses to return it. this is down by the door, all of a sudden the wife comes out and shoves me out of the door and I loose my balance. She at this point is shouting in our faces waving her hands around aggressively. We leave the property and make out way to acommodation we arranged for the last night as this place was unbearable. Overall I don"t understand how these people must get away with conning people out of their money and behaving how they did, I"ve been put off of ever coming back. It"s a shame because the room itself was nice, just a trip ruined by the people who owned it. HIGHLY DO NOT RECOMMEND.

Gut :)

:)